The Nortel CallPilot 1002rp server, which is modeled after the award-winning voicemail application, Meridian Mail, is a powerful unified messaging system that offers a single solution for managing many types of information, including:
- e-mail messages
- telephone calls
The 1002rp has an intuitive interface, is simple to administer and easy to install and maintain. With CallPilot Unified Messaging you get a robust application that will improve productivity and allow You to operate more efficiently. Users can send and receive both voice and fax messages through display-based telephones, wireless sets, Windows desktop computers, or a speech recognition interface.
Additional Part Numbers:
- Call Pilot 1002rp
Form Factor: 4U Rack
CPU: Dual Pentium III 866MHz
Memory: 512MB PC133
Channel capacity: 192
DSP/MPU capacity: 288
Storage Hours: 2,400
Max Voice mailboxes: 15,500
Max UM clients: 12,200
Max Directory size: 50,000
RAID: Yes, hot-swap disks
High Availability: No
Connectivity: Avaya Meridian 1 SL-100, Avaya DMS-100/CPE Centrex, Avaya Communication Server 2100
Unified Messaging: Offers customers the ability to combine voice, fax and email messages into their email client interface (Microsoft Outlook, Lotus Notes, Novell GroupWise).
Integrated Voice and Fax Messaging: Provides the ability to receive both voice and fax messages into a single mailbox, a truly multimedia mailbox.
Email by Phone: Provides a user access to their email messages via a phone using text-to-speech technology
Speech Activated Messaging: Provides a natural, easy to use voice command interface for mobile users to access their voice and email messages hands-free while on a mobile phone.
Networking: CallPilot can utilize Voice Profile for Internet Mail (VPIM) to offer seamless networking to other CallPilot systems, Meridian Mail systems, Norstar systems or other VPIM-compliant vendor systems. AMIS analog networking is also provided to network between legacy voicemail systems.
Application Builder: Enables the CallPilot administrator(s) to quickly construct caller applications such as Voice Menus and Automated Attendants.
Contact Center Voice services: CallPilot provides basic and advanced voice services for your contact center, avoiding costly IVR systems. Capabilities go beyond just playing announcements to callers. CallPilot can announce expected wait times, collect digits, and play back account numbers/balances.
Password Change/Reset Service: With this service, users can quickly, easily, and securely reset the password to their mailboxes via challenge/response questions or via a time-limited link within their e-mail. This ensures they have access to their messages when they need them and reduces staffing/workload of your help desk.
Connectivity: Avaya Meridian 1, Avaya Communication Server 1000
Depth (distance from front to back) without front bezel: 495 mm (19.5 in.)
Depth (distance from front to back) with front bezel: 533 mm (21 in.)
Weight of fully loaded system: 45.5 kg (100 lb)
Operating temperature: 10°C to 35°C (50°F to 95°F). Maximum rate of change must not exceed 10°C (50°F) per hour.
Non-operating (storage) temperature: -40°C to 70°C (-40°F to 158°F)
Non-operating humidity: 95%, non-condensing at 30°C (86°F)
Altitude: 1829 m (6000 ft)
Electrostatic discharge: 15 kV or more
Acoustic noise: 50 dBA in a typical office ambient temperature (18°C to 25°C [64.4°F to 77°F])
Operating shock: No errors with a half sine wave shock of 2G (with 1 millisecond duration)
Handling drop: Operational after a free fall from 450 mm to 600 mm (18 in. to 24 in.) (depending on weight)
- [PDF]Callpilot 1002rp Server Hardware Installation
- [PDF] Nortel Callpilot 1002rp Server Maintenance and Diagnostics